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Grievance Mechanism: "Use a grievance mechanism to engage affected stakeholders, since it creates opportunities for industry and communities to identify problems and discover solutions together (IFC, 2009:i). Use the grievance mechanism to allow community members to have their issues and/or grievances recognized, registered, recorded and addressed. A specific operations based grievance/issues management process is currently being established for the beginning of the operations phase to acknowledge a different project phase which has a different set of variables to which project affected people will be exposed." |
