University of Colorado at Boulder
BMP of Oil and Gas Development

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BMP ID: 8430
Title: A grievance mechanism to address affected communities' concerns and complaints is an important pillar of the stakeholder engagement process
Text: Grievance Mechanism: "Use a grievance mechanism to engage affected stakeholders, since it creates opportunities for industry and communities to identify problems and discover solutions together (IFC, 2009:i). Use the grievance mechanism to allow community members to have their issues and/or grievances recognized, registered, recorded and addressed. A specific operations based grievance/issues management process is currently being established for the beginning of the operations phase to acknowledge a different project phase which has a different set of variables to which project affected people will be exposed."
Source Publication Name: Implementing a Well-Structured and Robust Public Consulation and Disclosure Plan Utilizing Innovative Communication Techniques
Citation Section: 5.1.5
Citation Page: 9
Supplemental Documents:  
Usage Type: Recommended
Oil / Gas Field:  
Surface Ownership: • Federal
Mineral Ownership: • Federal
Primary Contact:  
Alternate Contact:  
Categories: Other
Location: General / Federal
Vegetation Types:
General Comments:
Cost-Benefit Analysis:
BMP Efficacy:
Date Entered: 2010-12-15 16:38 UTC
Last Updated: 2011-01-21 14:37 UTC